Refund policy
BAZ WEAR – Return & Refund Policy
At BAZ WEAR, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.
1. Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact our support team within 24–48 hours of receiving your parcel.
Required Proof:
Parcel opening video (mandatory)
Clear pictures of the product
Order number
Once your case is verified, it will be resolved within 7 business days. Depending on the case, we will provide a replacement or a refund.
2. Change of Mind / Personal Preference
If the product is delivered correctly and is free from any defect, but you wish to return it because you did not like it, selected the wrong size, color, or changed your mind, only 60% of the product price will be refunded.
The remaining 40% will be deducted to cover:
Shipping charges
Packaging costs
Advertisement costs
Payment processing fees
Order handling & operational costs
3. Parcel Opening Video (Mandatory)
A complete, unedited parcel opening video is mandatory for all damage, missing item, or wrong product claims.
Without an unboxing video, no claim will be accepted.
4. Product Return Conditions
Returned products must:
Be unused and unwashed.
Have all original tags attached.
Be returned in their original packaging.
Show no signs of wear, perfume, stains, or damage caused by the customer.
If these conditions are not met, the return request may be rejected.
5. Return Shipping Charges
Unless the mistake is made by BAZ WEAR (wrong or damaged product), the customer is responsible for the return shipping cost.
6. Refund Processing Time
Return request must be submitted within 48 hours of delivery.
Once the returned product is received and inspected, the refund will be processed within 7 business days.
Refunds will be issued through the original payment method or bank transfer.
7. Non-Returnable Items
The following items are not eligible for return or refund:
Used or washed products
Products without original tags
Products damaged by the customer
Claims made after 48 hours of delivery
Claims without a parcel opening video
8. Right to Reject
BAZ WEAR reserves the right to reject any return or refund request if the required proof is not provided or if the policy terms are not met.
Thank you for shopping with BAZ WEAR. We appreciate your trust and support.